I’m Malavika Vinoy 👋
A Customer Success professional and strategist with experience guiding clients through complex challenges, building strong relationships, and driving long-term impact.
Presenting The Client Code, my passion project, that I built after realizing most people aren’t trained to handle client conversations. Even the most talented professionals struggle with saying no, setting boundaries, building trust or client success.
The Client Code is my way of sharing what I’ve learned from working with hundreds of clients - making success strategies and communication simple, relatable, and practical.
WHAT CLIENTS SAY
“ Really patient, responsible and approachable customer success manager, who I really enjoyed working with.I appreciate that she shares the same passion as me to make our system work...”
Nanda Wang
Infocomm Media Development Authority
WHAT CLIENTS SAY
“ Malavika was excellent in coordinating work, has exceptional communication skills and knows how to handle stressful situations professionally.”
Sinju Thomas
Therapha
WHAT CLIENTS SAY
“ She was flexible in accommodating to the project's complex requirements and tight deadlines, and went above and beyond to get myself accustomed to the platform when I joined the project. Along with her approachability, I found Malavika a pleasant person to work with”
Aisyah Salleh
Infocomm Media Development Authority
WHAT CLIENTS SAY
“ Malavika effortlessly builds professional rapport, is a really great communicator, while also very responsive and efficient in her work.”
Cheriyan Manalel
WebCardio
WHAT CLIENTS SAY
“ Malavika was a pleasure to work with. She is easy to communicate with, very responsive and efficient in her work. Highly recommend Malavika!”
Tiffany Tse
Colgate-Palmolive
WHAT CLIENTS SAY
“ Malavika is a really great communicator and is a wonderful mediator between clients, specialized teams and other facilitators - a great project manager! She handles project feedback gracefully and exceeds expectations. I hope to work with her on more big projects in the future.”
Ava Shije
Zenbox Marketing
Voices from Colleagues & Collaborators
Malavika's dedication to her work is an inspiration to us all. She doesn't just complete tasks; she embraces them with a sense of ownership and responsibility that truly sets her apart. We know we can always rely on her to manage the most difficult and challenging client.
Xiuwen Zhang
Director of Customer Success
impress.ai
Malavika is detail-oriented and a person with a positive attitude. She takes ownership of everything that comes across her and ensures it's well-taken care of. Her attention to detail has ensured the quality in all her tasks.
Deepak Prabhakaran
Co-Founder & COO
WowMakers
One of the main joys of working with Malavika is her unparalleled ability to take initiative to not only solve problems but also value add to any goal we are working towards together making things a lot easier, boosting the team's morale and producing solid output regardless of circumstance.
Tay Yang Han
Account Executive, Founding Team
Workable
Every once in a while, you encounter someone whose work ethic and character truly make a difference - Malavika is that person. Working alongside her, I witnessed firsthand her commendable blend of passion, intelligence, and leadership. She would, without a doubt, be a 10x asset to any team.
Teena Mary
Data Analyst
Revolut
My Path into Customer Success
What I do
In my early roles as an Account Manager, I learned how to listen, how to solve problems with empathy, and how to make people feel heard. I wasn’t just responding to requests, I was building trust.
That foundation led me to Customer Success, where I found a career that brings together everything I care about: strong relationships, impactful results, and a deep understanding of how people and businesses work.
At impress.ai, I managed everything from onboarding to retention to upselling. I helped enterprise clients adopt the tool, solve challenges, achieve business goals and succeed long-term. Along the way, I reduced escalations, improved workflows, partnered with product teams to build features, and maintained high client satisfaction - not because I was chasing just numbers, but because I cared about the people behind them.
From circuits to client conversations
My Journey
I started my career in Electronics & Communication Engineering at Cochin University of Science and Technology. Back then, I thought I was wired for systems and logic - and in some ways, I still am. But somewhere along the way, I discovered that what excited me most wasn’t just how things worked, but who I was helping.
After graduation, I took a different path. Inspired by my father’s work in sales and client relationships, I moved into roles that focused more on communication, business growth and strategy.
That shift wasn’t planned. But it felt natural.